Within the last several years, speech recognition has come a long way. It’s a powerful tool that can help businesses in a variety of industries increase levels of productivity and success. So how can your company benefit from harnessing speech recognition? Learn about seven innovative ways to use speech recognition in business below!
1. Get in Touch with Your Customers
At the end of the day, there’s nothing more important than what your customers think. How they perceive your brand is critical to your success or failure. That’s why it’s so important to gain a deep understanding of how they feel about your products, services, and business overall. Our speech recognition technology gives you the ability to better interpret your customers’ feelings by performing in-depth data mining on recorded calls, which ultimately provides a clearer overall picture of your business’ health.
2. Learn More About Your Customers
You can perform in-depth data mining on your audio and video files with our speech recognition technology to identify key demographic information about your customers, including gender, estimated age, language spoken, accent, emotion and sentiment, speech patterns, action items, and more. With such valuable information, you can craft marketing campaigns that are highly-targeted, increase sales and support performance, and more.
3. Monitor Your Support Team
When your clients contact your support team, you can assume it’s something important. As support team members field these calls, they must convey accurate information in a way that’s approachable, understandable, and on-brand. By utilizing the power of speech recognition to capture and analyze audio, tracking each client-support team member interaction becomes easy and can be used to better understand and monitor your representatives.
4. Identify Callers and Mitigate Risk
Our speech recognition solutions give you the ability to analyze audio using industry-leading voice biometrics, allowing your business to easily identify and authenticate each caller to better detect and mitigate fraud. This is especially important for industries such as Finance and Government.
5. Streamline Your Support Process
Recorded audio from your support calls holds the key to providing optimal support to your customers. After capturing customer interactions and analyzing the findings, you can precisely identify issues that people request help for the most and work to make the support process as optimized as possible.
6. Utilize Automatic Transcription to Save Time
If you have a business with a small staff and limited resources, productivity and efficiency are critical priorities. With the power of speech recognition, you can covert your audio and video files into accurate text and help automate processes like complaint analysis, call and caller categorization, demographic analysis, legal compliance, NPS analysis, and more.
7. Use Voice Data to Continuously Optimize
With such valuable data available, it’s important to analyze and optimize. Accurate voice data from customer interactions and support calls give you the opportunity to continuously grow and improve all your related workflows and business processes.
Ready to start using the power of speech recognition to advance your business? Reach out to our team of voice technology experts to learn more or to get started on your project by contacting us. In the meantime, check out our top-rated voice transcription services.